Course description
Introduction
The Hotel Industry, The Scope of the Industry, The Firm in the Hotel and Catering Industry, Hotel Management, Planning, Policy
Organisation of the Hotel Workplace
Organisation, The Nature and Purpose of Organisation, The Mechanistic View of Organisation, The Human Relations View of Organisation, The Systems Approach to Organisation, Organisation Structure, The Informal Structure, Hotel Organisation
Staff Management in Hotels
Work Charts, Communication and Coordination, Staff Management, Monitoring Workloads and Work Procedures, Authority/Chain of Command, Career Structure
Control Systems
Sources and Storage of Information, Creating and Maintaining Information, Creating and Maintaining Control Systems, Types of Control, Production Control, Quality Control, Sales Control, Labour Utilisation Control, Materials Control, Maintenance Control, Financial Control, Setting Standards and Corrective Action, Work Study, Organisation and Methods
Front Desk Management (Reception)
The Functions of the Front Office, Customer Service, Dealing with Grievances & Complaints, Understanding Communication, Conversation Development, Using the Telephone, Business Letters, Promotions and Customer Relations, Client Interpersonal Skills, Self Esteem & Reinforcement, etc
Servicing Rooms and General Cleaning
Service Equipment, Direct Purchase of Hire of Equipment, Linen: Purchase or Hire, Choice of Fabrics, Structure and Properties of Fibres, Linen Room Organisation
Building and Facility Management
Daily, Periodic and Planned Preventative Maintenance, Frequent Maintenance Problems, Safety, Furniture, Fittings, Managing Maintenance, Building Maintenance, Toilets and Locker Rooms
Activities Management
Tour desk, gymnasium, events (eg. Weddings, balls etc), In house Services, Recreation Facilities, Guest Information Services, Swimming Pools, Spa & Sauna Facilities, Activities Management, Tourism
Food Service
Types of Food Service (eg. Room Service, Bar, Restaurant, Coffee Shop etc), Kitchen Design & Equipment, Service Facilities, Food Service Management, Food Purchasing, Dealing with Complaints
How Will You Benefit?
* Fast track your career in hotel and hospitality services and management
* Learn the inside secrets of how to become a hotel and hospitality pro in months not years!
* Study a hotel and hospitality course that was designed in conjunction with the hotel and hospitality industry
* Free up valuable time, don't waste time and money travelling to classes
* Study at your own pace whenever and wherever you are
* Have access to a tutor who works in the industry you are training for
* Easy interest free payment plans from as low as £25 per week
Start reaping the benefits by enrolling today!
Career Prospects
Start a career in the fast-growing hotel and hospitality industry. Hotels, resorts, cruise ships, private / corporate owned restaurants and special catering events all provide good employment opportunities for those wanting to enter this industry.
Graduates will typically find work in the following capacities:
* Bar managers
* Catering managers
* Hotel management trainees
* Housekeeping supervisors
* Manager, health and leisure department
* Marketing consultants
* Night auditor
* Personal assistant to hotel manager
* Personnel and training officers
* Public relations officers
* Purchasing officers
* Restaurant supervisors and managers
* Tourism and travel consultants
* Hospitality entrepreneur (restaurant owner, mobile catering, hospitality staff recruitments etc...)
Earning Potential
Employees within hotel and hospitality management industry based on 2008 job figures you can expect to earn an average minimum of £18,000 to an average maximum of £56,000. Your experience, the size and location of the establishment you are working for will naturally influence how much you earn. (Source: MyCareer)
Course Levels Explained
This course leads to the awarding of either a Certificate, Diploma or Advanced Diploma depending on which level you enrol at. The different levels are achieved by the amount of course content and assessments involved within each module at the basic (Certificate), intermediate (Diploma) and advanced (Advanced Diploma) levels. You will be able to learn about what the difference is between the three levels below:
1. Certificate: represents a basic level of operational knowledge with general knowledge. Suitable for basic entry level positions.
2. Diploma: qualifications recognises the graduates capacity for initiative and judgment across a broad range of technical and management functions. Diploma holders typically have personal responsibility and autonomy (semi-independence) in performing technical operations or organising others in the workplace.
3. Advanced Diploma: The graduate is able to apply a significant range of principles and techniques across various contexts and functions. Graduates can expect to be involved in significant judgments, planning, and leadership/guidance functions related to workplace products, services, operations or procedures.
Course Length
The average time within which students complete studies is:
* Certificate Level - 14 weeks,
* Diploma Level - 24 weeks,
* Advanced Diploma Level - 31 weeks.
ICI courses allow you to study at your own pace with no assignment deadlines. This means that you determine the pace of the course and within which time period you will ultimately complete your studies in.
* Completing your course with ICI is flexible as you can fast-track and graduate in a matter of months. You complete activities and submit assignments whenever you are ready.
* The maximum time given to complete a program is three years.
Study Mode : Distance Learning
This entire course is carried out via Distance Learning (also known as correspondence learning). Distance learning is ideal if you need to adapt around work, family, or other commitments. It is also extremely beneficial should you simply wish to fast track your studies (and career) and not be locked into a timetable.
Our course content and learning experience ensure that your course is relevant and interesting. Learning, tutorial assistance, assessments takes place whenever and wherever you are in the country or world. It takes place at your own pace on your own terms to fit your lifestyle. As an ICI student, you’ll never endure a pop quiz, spend countless hours and hundreds of dollars travelling, and never be late with an assignment or for class.
Enrolments statistics reveal that students from the following categories are currently taking advantage of the distance learning experience at ICI:
* Government, business & industry employers 32%
* High school leavers 20%
* Individuals looking to start a business or change career paths 18%
* Individuals already in the industry looking to formalise and/or update knowledge and seek a promotion 11%
* Military personal 11%
* Stay at home mothers 8%
Recognition & Accreditation
This course is recognised and accredited by the International Association of Private Career Colleges (IAPCC). The courses offered by ICI are unique as they take a very "hands on" approach. Our courses are not designed to teach you just the "theory" behind the industry - they are written and tutored by industry professionals and will fast-track you into a new career of your choice.
Various government departments and business's have enrolled their own staff with ICI for further training and development and is a strong indicator of acceptance and recognition by employers and industry.
The following is a partial list of companies and government departments which have enrolled staff into ICI courses:
* Ministry of Defence,
* Microsoft,
* Vodafone,
* Navman Technologies,
* Colliers International,
* Mitsubishi Corporation,
* Pearson Education,
* Royal Mail
* Brookfield Multiplex,
* Accor,
* BBC,
* British Airways,
* Barclays Bank,
* HSBC Bank
* American Express,
* RBS
* Workplace Authority,
* Centacare Employment Group,
* MAX Employment,
* Employment Directions Network,
* Calvin Klein,
* Coca-Cola Amitil,
* Shell
* and many more...
Already in the Profession or Industry?
This course and qualification is a great way of consolidating existing knowledge via Recognition of Prior Learning (RPL), updating your industry skills and contributing towards your professional development. It is also one of the most practical steps you can take towards working towards gaining a promotion or better paid position.
Course fees can be claimed as a tax deduction as long as the course is sufficiently connected to your work activities.
What Do I Get?
All materials essential for course completion are included in the cost of the course fee. Upon enrolment, students receive:
* All required study materials and course notes
* Practical assignment projects with constructive tutor feedback
* Industry based tutor who will service all of your course and career questions and guidance needs
* UNESCO endorsed Student ID card giving students access to thousands of discounts both at home and overseas! Save on transport, accommodation, communications, food, shopping, movies and more!
On successful completion of the course you will receive:
* A graduation certificate officially recognizing your successful completion of studies and qualifications as a hotel and hospitality manager
* Transcripts indicating units completed
* Letter of recommendation and validation for current and future employers
* Post-nominal letters placed after your name which indicate that you hold the relevant qualification. For example: John Smith, DipHHMgt
* Job search assistance: Graduate Career Services Program
