Pack/Course Contents
- Studyguide
- Comprehensive study notes for each element of the course
- Self-assessment activities
- Assignments
- Tutor support
- Assignment marking & feedback
- Accreditation
COURSE CONTENT
The course is divided up into three modules, as follows:
Unit 1 – Credit Control
- Credit
- Cutting down on credit
- Bad debts
- Sales discounts
- Is my customer credit worthy?
- Credit application form
- Trade references
- Bankers references
- Credit checks
- Credit insurance
- Credit control routines
- Terms and conditions of sale
- Interest
- Invoices
- Aged debt analysis and debt turn
- Debt recovery through the courts
- The Courts and their powers of collection
- 3 track system – Full description in unit 2
- Statutory demands, Insolvency and Bankruptcy
- Statutory demands
- Insolvency
- Winding up petitions
- Voluntary arrangements
- Administration orders
- VAT and Tax relief for Bad debts
- What VAT relief is available?
- How to claim relief
- Tax relief
Unit 2 – Debt Management Agencies
- Credit checking agencies
- An explanation of what credit checking agencies do
- The information they hold
- How to use their services.
- Factoring companies
- A history of factoring,
- an explanation of how their products work
- The services they can offer.
- Specialist Legal Services
- What services are on offer
- How to use their services effectively
- The Courts
- How and when it is appropriate to use the courts
- Advice on applying for legal resolution
- The 3 track system
- Small Claims Track
- Fast Track
- Multi track
- Costs verses Settlement – Is it worth it?
- Debt Collection Agents
- Bailiffs
- What are they?
- What are the costs involved?
- What are their collection powers?
- Sheriffs
- What are they?
- What are the costs involved?
- What are their collection powers?
- Private Debt Collections agents
- What are they?
- What are the costs involved?
Unit 3 – Communication
- Telephone Communication
- Telephone skills
- Handling problems and objections
- Dealing with difficult customers and controlling anger
- How to gain commitment to pay
- Written Communication
- When to choice written forms of communication
- Email verses letters – When is each format appropriate?
- Sample letters
- Request for payment
- Demand for payment
- How to deal with customer responses
- Common responses and excuses
- How to reply to customer responses
- How to gain commitment
