Course - OCR Customer Service NVQ Level 2

Comments about Course - OCR Customer Service NVQ Level 2 - At the institution - Westminster - Greater London

• Course description
  Duration of course:
  One year
  Course days are Monday to Friday 9.30 – 3.30
  
  What does it include?
  - Preparing good customer service
  - Impression and image
  - Delivery customer service
  - Handling customer service problems
  - Developing and improving customer services
  Candidates must produce a Portfolio of evidence based on the National Customer Services Standards which has been assessed in the working environment.  You will also undertake a 22 week work placement in a customer service environment.
  
  The course also includes:
  - Customer Services Skills (Certificate in Customer Services)
  - Word and Text Processing
  - Business Communication Skills
  - Job search and interview skills
  - IT Skills to perform in a customer service environment tutorial support
  - Careers and Professional Development
  - Assessment and Portfolio Management
  
  What do I need to get onto it?
  A good level of written and spoken English consummate to undertaking a Level 2 qualification, which will be assessed at interview.
  
  In addition one, or more of the following would also be useful:
  - NVQ in customer Services or Administration Services at Level 1
  - Five GCSEs grade D-G or above
  - Full level 2 National Certificate/GNVQ
  - Evidence of experience in a Customer Service/Administration or IT environment
  - An interest in working in a customer service/office environment
   
  Where does it lead?
  This programme is appropriate for anyone wishing to acquire customer service and IT knowledge and skills to perform competently as a customer service operator. This will lead to an NVQ in Customer Service Level 2. You may be able to progress onto relevant level 3 courses or employment within a customer/client focused environment.
  

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