Negotiation and Conflict Resolution Course: Merchants®
Course description
Negotiation and Conflict Resolution Course: Merchants®
The Negotiations and Conflict Resolution Course teaches, improves and increases negotiation, communication and conflict resolution skills of players during a unique learning experience of over 12 hours. Merchants® combines a complete theoretical course, a virtual simulator and an exciting adventure in videogame format in which the player can see, practice and learn negotiation skills.
The student becomes Carlo Vecchio, a young merchant of Venice whose challenge is to establish itself as the largest employer in the city while he improves his communication and negotiating skills. A learning which is conducted through practice and feedback received from historical figures like Leonardo Da Vinci and Machiavelli.
You'll feel like you are negotiating in real life, while you receive continuous and personalized feedback.
Additional Information:
The course lasts approximately 12 hours.
Intended audience:
Merchants® has already trained thousands of people from nearly 500 companies around the world. 99% of them recommend the game and consider that the advice and techniques they learned can be applied to real life. Students rated the course with a 9.8 out of 10.
Methodology
If everything is changing, why you keep training in the same way?
From now on, nothing will be ever the same. Welcome to Game-based learning, a new bet for the skills online training in which you will:
Have fun . You turn learning into something fun, entertaining and, most of all, appealing, thanks to its video game format. You live an unique, once in a life time adventure on the online training market.
Learn by doing. Thanks to the simulator you get to implement the techniques, skills and strategies taught during the course. It doesn´t tell you how to do it but you learn hands on through 6 real negotiations. For this purpose we have created a powerful feedback system in which the player receives advice and personalized improvement tips.
Develop new skills . Courses-video games from Gamelearn are equivalent to a in-class course training and they stand out due to their effective gamified learning methodology and high quality. You will learn new skills that are increasingly demanded in the market.
Some testimonials
"Fun and motivating. More efficient than an in-class training course."
Florent Carrière / Country Manager Alain Afflelou
"It teaches you how to use magic variables and also how to plan the negotiations. I loved the negotiation with Machiavelli!"
Yolanda Huerga / HR Director at Philips
Content
Course: General
A virtual mentor who offers master lessons conveying key instructive points
Several readings to complement the mentor lessons
Six negotiating cases conveying critical negotiation tips and techniques
Course Section I: Understanding
Case: Resolve a client confl ict
The fundamentals of a negotiation
Keys to building trust
How to avoid common mistakes
Course Section II: Information and Interests
Case: Negotiate a sensitive political agreement
Strategies to obtain information
Determining objectives and clarifying interests
Course Section III: Flexibility
Case: Secure a business loan
Focusing on interests vs positions
Introducing “magic” variables to increase the size of the pie
Course Section IV: Criteria and Procedures
Case: Negotiate a joint venture
How to use anchor points that satisfy your interests
Managing variables during the bargaining phase
6 essential rules to concessions
Employing objective criteria and procedures
Course Section V: Communication
Case: Negotiation between sovereign nations
Checklist to prepare for your negotiation
Keys to communicating and presenting your proposal
Course Section VI: Review
Case: Hire a highly regarded manager
Extensive review and application of all you have learned
Promotions:
Special offer. 20% discount. €160
Requirements:
There are no requirements, only an internet connection is needed. To train yourself with our serious games you don’t need any skills in the use of video games. In fact, only 2% of our more than 50,000 students are familiar with video games, and the remaining 98% has not only found the experience to be easy, but it has been much more interesting and challenging than any e-learning course.
Objectives
What will employees learn from this course?
Build trust and create long-term successful alliances
Understand the other party ? s interests
Avoid negotiating traps
Techniques to increase your negotiating power
Change competitive negotiations into collaborations
Tools to increase the size of the pie
Keys on how to prepare and communicate so your proposals have greater impact