Course - Entry to Employment (E2E) Business Administration and Customer Service
Entry requirements* Applicants must be 16 – 18 * Have an interest in working in an administration and or customer service environment * Have a good standard of written and spoken English and a reasonable standard of numeracy. * Be committed to undertake an intensive programme All applicants will be interviewed and asked to complete an initial assessment
Course descriptionDuration of Course:
Entry 2 Employment is expected to last up to 22 weeks.
Course days are Monday to Friday 9.30 – 4.30 (including work experience)
What does it include?
Candidates will undertake the following:
* Introduction to Administration and Customer Service
* Personal Effectiveness
* IT skills
* Numeracy
* Literacy
* ASDAN Employability
* Tutorial Support
* Work Placement
In addition, candidates when on work placement are visited regularly in the work place for assessments and progress reviews.
On satisfactory completion of the programme a candidate will be awarded an E2E Certificate. Candidates may also receive Certificates in IT and a National Vocational Qualification (NVQ) Unit Certification in Business Administration or Customer Service Levels 1 or 2.
Where does it lead?
The programme aims to provide progression routes in to one of the following options: Full NVQs in Administration or Customer Service, Employment, Employment with Training or Apprenticeships.